Administrative Staff

Foundation Hall
1031 Harrison St., MSC 5736
Harrisonburg VA  22807

Heather Wilharm

Heather Wilharm

Director, Business Services

Telephone: 540-568-5124

Email: wilharhn@jmu.edu

Responsibilities:

  • Card Services, Madison Print Services & Mail Services Contract, Leadership, Customer Service, Special Projects
  • Financial Contact for Budget Reconciliations, billing, A/R, Off-campus merchant program,
  • eVA Purchasing
Kristin

 Kristin Blyer

Fiscal Technician

Telephone: 540-568-5125

Email: blyerke@jmu.edu

 

 

Responsibilities:

  • Off Campus Merchant Program
  • Budget Reconciliations
  • Accounts Receivables
  • Processes Vendor Invoices
  • eVA Purchasing
matt.jpg

Matt Lam

Database Manager

Telephone: 540-568-4239

Email: lammk@jmu.edu

Responsibilities:

  • Manages CS Gold Database of Students, Faculty, Staff, Affiliates, Contractors, Alumni, UREC etc.
  • Peoplesoft HR & SA Daily Download
  • Door Access Authorizations/assignments
  • Peoplesoft Testing
  • CS Gold Equipment Billing/ purchasing
  • Summer Conference and Special Use Cards/Services
  • Early Arrival Cards/Services
Morgan

Morgan Crider

Assistant Database Manager

Telephone: 540-568-7554

Email: cridermp@jmu,edu

Responsibilities:

  • Supports Database Manager
  • Conference and Special Use Cards
  • Door Access Authorizations/Audits
Nathan

Nathan Gray

Systems Administrator, Card Service

Telephone: 540-568-2879

Email: cardtechs@jmu.edu

Responsibilities:

  • CS Gold Operations
  • Data Guard
  • System Security
  • Disaster Recovery   
  • CS Gold Web applications
  • CS Gold Special Request System Reports
  • CS Gold Project Management
  • Manages CS Gold Technicians
Jason

Jason Chandler

Systems Hardware Technician

Telephone: 540-568-3604

Email: cardtechs@jmu.edu

Responsibilities:

  • CS Gold Equipment Specialist
  • Micros Point of Sale administrator
  • Dining Service’s liaison
  • Imaging System/ID card Design, Card Link Specialist
  • Computer Technician

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Eddie Tobey

Systems Hardware Technician

Telephone: 540-568-4989

Email: cardtechs@jmu.edu

Responsibilities:

  • Web page administrator
  • CS Gold Equipment Specialist
  • JACard reader rentals
  • Residence Life liaison
  • Aero Point of Sale
  • Electronic Door Access specialist
  • Cash to Card (ValuePorts) specialist
  • Inventory of Card Services equipment/surplus
  • Inventory of CS Gold equipment, repair orders
Card Services Customer Service Office

738 South Mason Street
Student Success Center, MSC 3532
Harrisonburg VA  22807

Kris Zwanzig

Kris Zwanzig

Business Manager

Telephone: 540-568-4616

Email: zwanzikf@jmu.edu 

Responsibilities:

  • Manager for Customer Service Staff
  • University JACards
  • Meal Plans/FLEX/Dining Dollars Gold
  • Meal Plan Changes
  • Special Event Credits
  • Procedure Manuals
  • Marketing of JACards, meal plans, debit accounts
  • Departmental (Duke Card) Accounts
  • First Year/Transfer Orientation
  • Responsible for daily financial reconciliations/deposits
jessica

Jessica Martin

Fiscal Technician Sr.

Telephone: 540-568-7989

Email: thomp5jl@jmu.edu

Responsibilities:

  • Daily Deposits of Sales
  • Collection of ValuePort Sales
  • Bi-monthly/Weekly Report to Departmental Users of CS Gold
  • Bi-monthly Distribution of Sales
  • Monthly Reports of Sales
  • Credit Card Processing

 

Head Cashier

Telephone:

Email:

 

Responsibilities:

  • Assistant to Business Manager.
  • Provides primary service and guidance to customers.
  • Phone inquiries.
  • Meal Plan purchases/changes.
  • Declining Balance account deposits/refunds.
  • Issue JACards/Specialty cards.
  • Maintain daily office procedures and inventory.
rebecca.jpg

Rebecca Jalbert

Assistant Cashier

Telephone: 540-568-3410 

Email: jalberrd@jmu.edu

Responsibilities:

  • Assistant to Head Cashier
  • Customer Service
  • Meal Plan Purchases
  • Declining balance account deposits/refunds
  • Issue JACards/Specialty Cards
  • Phone Inquiries

 

Fiscal Assistant

Telephone: 540-568-5694

Email:

Responsibilities:

  • CS Gold Reconciliation of Sales
  • Duke Card Account Billing
  • Customer Service
  • Meal Plan Purchases
  • Declining Balance Deposits
  • Issue JACards/Specialty Cards
  • Phone Inquiries

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